This project (2020-1-PT01-KA226-HE-094809) has been funded with support from the European Commission.
This web site reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.

Select language  >  EN ES HU IT LT PT RO

Database of Teaching Sources

A database of selected, reviewed, tested, assessed and validated e-learning based language teaching sources addressed to Higher education students for the learning of 18 different European languages.

Back to Teaching Sources

Good manners in business

Date of Publication


Target Group


Domain Area

Business & Communication

Learning Scenario

Autonomous learning
Classroom Context

Target Language


Language of Instruction

Any language

CEFR level


Type of Material

Guiding resources (online course/book)

Linguistic Features



Critical Thinking


The text called „Good manners in business. 5 important rules for a successful meeting” is part of the collection of materials on the web site „Communicate Wall-street” – a web page which comprises recent articles from different spheres – business, IT, media, education, investment, entrepreneurship etc. The present article covers the most important rules that have to be followed in the framework of a business meeting: preparation for the meeting, dress code, appropriate documentation, adequate behavior and correct use of the necessary accessories. This resource is valuable for students studying business and communication where knowledge of business manner is crucial for the development of a business relationship/network.

Case study

The text Good Manners in Business was used in a 90 minutes unit with B1-B1 students in the Romanian Philology Department in Poland. The test was in on line mode, but the resource can equally be used in on-site mode. The purpose was to acquire knowledge of the code of good manners in business, the use of specialized vocabulary, the ability to read a specialized text and extract relevant information. The degree of difficulty was correctly assessed by the resource and adequate to the students’ level, so they had no difficulty in solving the exercises and in participating in the conversation. However, the vocabulary offered by the resource is not very rich and more terms and phrases had to be added to the glossary to make it more useful and extend the range of specialized lexical items. The guide of the resource could be expanded with extra grammar exercises, as the text can be used to explain various grammar points such as the use of the imperative and “conjunctiv” moods and of the genitive case. This resource is adequate for oral group work (dialogue, conversation). To be fully exploited, the resource should be used in a 180 minutes unit at least. Olga Bartosiewicz-Nikolaev, Jagiellonian University, Krakow, Poland


Reading comprehension, specialised vocabulary, level B1-B2.
1. Teacher announces the topic – Good manners in business.
2. Activating the schemata. Teacher asks all students to write down 5 business rules which, in their view, are the most important in their country. Students present their notes in front of the group. Teacher indicates the similarities and the differences between the presented rules. Teacher asks: What do you think is the code of good manners in romania? Do you think it is similar to or different from your country?
3. Students read the article. Teacher asks students to make up a glossary with 10 terms and phrses from the business sphere, using the vocabulary from the article. Possible lexical units: meeting, investment, to maintain communication, authentic interest, to transmit signals, a working alternative, dress code, an impreccable image, real professionist, agenda of a meeting etc.
4. Teacher asks students to rewrite the rules formulated at the beginning of the lesson using at least 5 expressions from the business sphere used in the article they have read.
5. Teacher asks the following questions: Do you agree with the rules presented in the aritcle? If not, how do you think they should be changed? As you see it, what will happen if these rules are not followed?
Achieved results:
- the use of the specialized vocabulary from the target field
- the development of the skill of reading a specialized text and extracting the relevant information
- the accumulation of knowledge in reference to the code of good manners in business.
Risks that have to be taken into account:
- students should be guided by the teacher for an efficient and useful discussion;
- students could face difficulties in understanding some elements of the code because of cultural difference; teacher should offer the necessary explanations.


Comprehensive approach
Capacity to match the needs of lecturers and students


Added value
The provided tangible improvements


Motivation enhancement
The capacity to motivate students to improve their language skills


Effectiveness in introducing innovative, creative and previously unknown approaches to LSP learning


Measurement of the transferable potential and possibility to be a source of further capitalisation/application for other language projects in different countries


Skills assessment and validation
Availability of appropriate tools for lecturers to monitor students’ progress and for students to assess own progress and to reflect on learning


Flexibility of the contents and possibilities for the LSP lecturers to adapt the contents to their and to students’ need


Assess the technical usability from the point of view of the lecturer and the student


Assess the accessibility from the point of view of the lecturer and the student


The material is of intermediate difficulty from the grammatical and lexical point of view; as far as its content is concerned, it offers practical advice which will, no doubt, be useful and interesting for the students who wish to pursue a career in business. The text is divided into smaller section with guiding subtitles, so its (re)usability is increased in that the smaller sections can be used independently with other types of activities/tasks. We believe that the given material can be successfully used during the lessons of the specialized vocabulary in the field of Business, level B1-B2. Technically, it is very easy to use. Lecturers and students easily have access to the link. The adequate content combined with useful vocabulary can increase the students’ motivation.
Website of the Teaching Source: